Managed IT Support
Your IT department, on a monthly retainer.
- Defined response and resolution targets in a written agreement
- Patching and backups verified rather than assumed
- A single number for every IT problem, including vendor chasing
- Predictable monthly cost with no surprise call-out fees
Why companies bring us in
Below a certain size, a full internal IT team is hard to justify and impossible to cover for. Archanix provides managed IT support with defined response times, proactive monitoring and a named engineer who knows your environment — at a fixed monthly cost.
- Defined response and resolution targets in a written agreement
- Patching and backups verified rather than assumed
- A single number for every IT problem, including vendor chasing
- Predictable monthly cost with no surprise call-out fees
The work, itemised
Everything below is part of a managed it engagement. We scope which parts you actually need before quoting.
Helpdesk
Email, phone and chat support for your staff with ticket tracking and reporting on what keeps breaking.
Proactive monitoring
Servers, endpoints, network and critical services watched around the clock with alerting before users notice.
Patch management
Operating system and application updates tested and scheduled, with a report of what was applied where.
Backup and recovery
Automated backups with restores actually tested on a schedule, plus a documented recovery plan.
Endpoint security
Antivirus, disk encryption, device policy and onboarding or offboarding handled to a checklist.
Vendor management
We deal with your internet provider, software vendors and hardware suppliers so your team does not have to.
How the engagement runs
Every stage ends with something you can read, click or decide on — never a status update alone.
- 01
Onboard
Full audit and documentation of your environment, licences, accounts and the undocumented knowledge in people's heads.
- 02
Stabilise
The first 30 days close the obvious gaps — unpatched machines, missing backups, shared credentials.
- 03
Operate
Day-to-day support against agreed response targets with monthly reporting.
- 04
Improve
Quarterly reviews identifying the recurring issues worth fixing permanently.
- 05
Plan
Hardware refresh, licence renewal and capacity planning tracked ahead of time rather than in a crisis.
What we build with
We pick tools for how long they will be maintainable, not for how new they are. Where you already have a stack, we work in it rather than arguing for a migration you did not ask for.
- Microsoft 365
- Google Workspace
- Intune
- Zoho Assist
- Veeam
- Wazuh
- Zabbix
- Freshservice
Typically 10 to 250 staff — large enough that IT problems cost real money, not large enough to justify a full internal team with holiday cover.
Written into the agreement and tiered by severity. A system-down incident gets a response within an hour during business hours; routine requests within a working day. Out-of-hours cover is available.
Yes. Device enrolment, secure remote access, cloud identity and onboarding kits are all standard rather than extras.
Often the best arrangement. They keep the business-specific knowledge; we provide monitoring, escalation, out-of-hours cover and holiday backup.
Services that pair with this one
Cybersecurity Services
Security assessments, penetration testing, compliance readiness and hardening — with findings written so both your board and your engineers know what to do next.
View serviceCloud & DevOps
Cloud migration, infrastructure as code, CI/CD pipelines and cost optimisation on AWS, Azure and Google Cloud — with the bill reviewed every month.
View serviceIT Consulting & Strategy
Independent technology advice for leadership teams: architecture reviews, build-versus-buy calls and a costed roadmap. We audit what you run today and hand back a plan your team can execute.
View serviceGet a written quote
for managed it
Tell us the situation and the deadline. You get a scope, a price and a start date — not a discovery call that turns into three.